Frequently Asked Questions

SEAFOOD

1. Where does your seafood come from?

Our seafood are air-flown live from Scotland, Canada, US, Russia, Alaska, and Korea. Please refer to the individual product listings for their specific origins.

2. Are your seafood live or frozen?

We have both live and frozen seafood! Our live seafood are freshly caught and graded by their size and liveliness (among other factors), and will be delivered to you live and kicking!

3. Are your seafood wild caught or farmed?

All our seafood unless otherwise stated are wild caught.

4. How long can my live seafood last and stay in optimum condition?

Our Boston Lobster, Dungeness Crab and Alaskan King Crab can stay live for up to 8 hours when kept in the delivery box with ice gel packs provided. Surf Clams can be kept in the fridge for 1 to 2 days, Manila Clams for 2 to 3 days, and Razor Clams for 3 to 5 days.

5. Can I put them in the fridge?

Yes, all our products can be kept in the fridge. However, since they are live, the crabs and lobsters may move around your fridge.

6. Do you provide killing, cutting, and cleaning services?

No, we do not provide cutting and cleaning services, but we do provide killing services upon request!

7. Can I visit your physical store to purchase directly instead of transacting online?

Yes, you may! Please give us a call at 6848 3998 to make an appointment before dropping by and to check on the stock availability of your desired products. Our store is located at 1007 Aljunied Ave 4, #01-09 Singapore 389908. Do note that we only accept payment via Cash, PayLah! and PayNow at our physical store.

 

DELIVERY

1. Where do you deliver to?

We deliver island-wide to all addresses in Singapore at a flat fee of $6.

2. How can I get free shipping?

Shipping is free with a minimum order of $80. For orders below $80, a nominal fee of $6 per location will be applicable.

3. When will I get my order?

You will receive your delivery 1 to 2 days after your successful checkout. A representative from Global Live Seafood will contact you to schedule your favoured date for delivery. Availability of dates may vary.

We encourage you to arrange to have your live seafood delivered the day you are planning to cook them to maintain optimum freshness.

4. Can I collect my order on my own?

Yes, you may collect your order on your own. Please give us a call at 6848 3998 to make an appointment before dropping by. Do give us a notice of at least 1 working day for us to prepare the items for you. Our store is located at 1007 Aljunied Ave 4, #01-09 Singapore 389908.

5. How are your products packed for delivery?

To ensure that you'll only receive live seafood of the freshest quality and grade, our products go through a final quality check before they are packed and delivered to your doorstep in a temperature-resistant foam box with plenty of ice gel packs to preserve their quality and freshness.

6. What if no one is home when my order is delivered?

We encourage all our customers to have someone at home to receive the order. In the event that you are unable to physically receive your order, our delivery personnel will try contacting you so please be sure to provide us with your mobile number. If you are still uncontactable within 5 minutes, we will leave your order outside your doorstep.

As our seafood are delivered in a temperature-resistant foam box with ice gel packs, they can be placed in a sheltered location outside your home and still be in optimum condition, live and kicking for several hours!

However, please note that Global Live Seafood will not be liable for any spoilage or losses when the products are left unattended, so we highly recommend that someone is present to receive them!

7. Can I add a personalised note with my order?

Yes! If you would like to leave a message for the recipient you are delivering the seafood to, simply include the message in the comments at checkout. Your message will be printed on a note that arrives with the order.

 

CANCELLATION

Cancellations have to be made at least 1 day before the delivery date. If you would like to change your order before it is delivered to you, do give us a call and we’ll gladly process it for you.

However, cancellations will not be allowed on the actual delivery date as the items may already be dispatched and on its way to you!

 

EXCHANGE & REFUND

To ensure that you'll only receive live seafood of the freshest quality and grade, our products go through a final quality check before they are packed and delivered to your doorstep. However, if you have received our products in a condition that is not to your liking, please call us immediately at 6848 3998 on the same day they are delivered, and we will work to resolve this together. We ask that you do not discard the items but instead take a photo and keep them in the box they are delivered while we head down to see what we can do for you.

Due to food hygiene reasons, goods sold are non-refundable and non-returnable. We also reserve the right to reject any exchanges if damages or spoilage are not due to any error on our part.

 

Didn’t find the answers you were looking for? Drop us a message or email us at hello@globalliveseafood.com and we’ll be happy to get back to you!